Frequently Asked Questions

Yes, as with most dry ingredients we allow room for settling in our tubs. Our products are weight based and therefore weight the same whether they have settled or not.

Devotion Nutrition is third-party tested for quality and safety, and label accuracy. Devotion Nutrition has performed heavy metals testing for arsenic, lead, mercury, and cadmium and all were all within acceptable regulatory limits, at or less than 0.05ppm and free from harmful levels of contaminants. Devotion Nutrition prioritizes high-quality ingredients and rigorous testing to provide a safe and effective product for customers.

Devotion Nutrition protein powders use sucralose as the primary sweetener. Sucralose is a non-nutritive sweetener that provides sweetness without adding calories or affecting blood sugar levels. It was chosen because:

Taste – Sucralose helps maintain a smooth, delicious flavor without the bitterness that some alternative sweeteners can have.

Stability – It remains stable at high temperatures, making it ideal for baking, cooking, and mixing in hot or cold recipes.

Digestive Tolerance – Unlike sugar alcohols (such as erythritol or xylitol), sucralose does not cause digestive discomfort for most people.

No Aftertaste – It provides a clean, sugar-like sweetness without a lingering aftertaste, enhancing the overall taste of Devotion's products.

Food-grade carrageenan, a natural polysaccharide extracted from red seaweed, has been widely used in the food industry for its gelling, thickening, and stabilizing properties. Its safety for human consumption has been evaluated by various regulatory agencies and through scientific studies.

Here’s why:
    1.    Different from Degraded Carrageenan (Poligeenan) – Food-grade carrageenan is a high-molecular-weight polysaccharide derived from seaweed. It is distinct from degraded carrageenan (also known as poligeenan), which has a much lower molecular weight and has been linked to potential health concerns. Regulatory agencies carefully differentiate between the two.
    2.    Regulatory Approval – The FDA, WHO, and EFSA (European Food Safety Authority) have evaluated food-grade carrageenan and deemed it safe for use in food products. The Joint FAO/WHO Expert Committee on Food Additives (JECFA) has set an acceptable daily intake (ADI) of “not specified,” meaning no toxicological concerns were found at typical consumption levels.
    3.    No Evidence of Harm in Human Studies – While some studies suggest potential digestive issues in animal models with excessive doses, human studies do not show significant risks when consumed in normal dietary amounts. Research has not linked food-grade carrageenan to inflammation or serious health conditions.
    4.    Used in Many Foods for Decades – Carrageenan has been safely used for over 50 years in dairy products, plant-based milk, sauces, and processed meats as a stabilizer and thickener without widespread adverse effects reported.
    5.    Natural Origin & Non-Toxicity – It is derived from red seaweed and is not chemically synthesized, making it a naturally occurring food ingredient. It is not absorbed in the digestive system, meaning it passes through without breaking down into harmful substances.

No, Devotion Protein is a blend of whey and casein therefore they are NOT dairy free. For people who are lactose intolerant, we still do recommend trying our protein because of the powerful blend of digestive enzymes we have added. These help break down the dairy with ease and prevent any issues like gas or bloating, that someone might usually have.  

Devotion protein is NOT a soy protein. The soy listed on the label is coming from the soy lecithin at <1% in the Micellar Casein.  For example in Angel Food, the amount of soy lecithin is 0.044g per 27.5 grams per serving. 

Devotion Nutrition confirms that our products do not contain gluten from any source, including but not limited to wheat, rye, barley and/or cross-bred hybrids of these grains. This has been verified by the suppliers of the raw materials contained within our products. 

Devotion Nutrition protein powder is certified Kosher OU-D, effective 10/31/2023, via Orthodox Union Kosher Certification.

Our products do not contain any ingredients that would be harmful to mother or baby however during pregnancy and while nursing, but we always recommend speaking with your healthcare professional if you are pregnant or nursing.

Every body is different and some tend to be more sensitive to lactose than others. Devotion protein has been formulated to not cause gas or bloating. We formulated the perfect blend of six digestive enzymes to help with the digestion of whey and casein protein. Many customers who normally are sensitive to other proteins, even those that have to follow a dairy free diet, have been able to use Devotion without any issues. We offer sampler packs for you to try before you buy so you can see for yourself how your system digests our protein.

Yes, Devotion Protein was formulated to use for baking! We use the tag line “have your shake and eat it too” because that is exactly what you can do with Devotion. You can shake it or bake it! Our protein maintains its moisture and even rises without using baking powder or soda. Devotion protein is the perfect protein to be used for all your baking recipes! Add Flex Flavors to your baking and you have yourself the perfect combo.

If you're tracking Smart Points here is the breakdown: Flex Flavors all have zero smart points. Angel Food Cake protein powder has 1 smart point per serving (scoop or packet). All other flavors of our delicious protein powder supplements have 2 smart points per serving (scoop or packet).

Yes! Devotion products have been helping thousands of bariatric patients stay on track and hit their daily protein intake goals. Our protein makes adelicious puddingwith just 1-2oz of water so fitting in that extra protein is easy. Our website has fantastic bariatric friendly recipes as well. Our products are also great for diabetics because everything is sugar free. 

Yes! Devotion was developed by figure competitors to use ON and OFF season. They are not only prep friendly, they are highly recommended! They are the perfect way to keep your prep fun, tasty and to fight cravings! Devotion Nutrition was created by two figure competitors who saw the huge need to add delicious flavor without the guilt or extra calories and sugar.

Mocha Java Chip has coffee powder in it for flavor but not enough to equate to any amount of caffeine.  AM Jumpstart Juice does not contain any caffeine.

Yes, we sell multiple trial packs on our website depending what you are interested in trying. With all the different protein flavors and wellness products we felt it was very important to offer single serve packs so you can try before you buy.

The beauty of Devotion protein is you may make your shake as thick or as thin as you desire. Use 12-16 oz of any liquid (water, milk, almond milk) with or without ice and blend or shake into a delicious shake.

Maltodextrin (Maltrin) is an artificial sugar (also known as a polysaccharide) that has a mild, sweet taste. It's usually created from corn and wheat but can also made from rice, potatoes and tapioca. It is used as a binding agent. One type of maltodextrin is a simple carbohydrate. It contains calories and is used in supplements designed to provide a boost of energy. The second type -- resistant maltodextrin -- comes from the same source, but it goes through additional processing to make it indigestible. Resistant maltodextrin doesn’t provide energy, but it does deliver benefits similar to soluble fiber's. We use the second type of resistant maltodextrin that resists digestion and is similar to dietary fiber and does NOT provide calories or affect blood sugar.   

Devotion Nutrition ships all orders out of Pompano Beach, Florida. Please expect 4-8 business days to receive your order for economy shipping. Locations closer to Florida will not take as long as orders on the west coast so please plan accordingly. Canada, Alaska, and Hawaii orders can take up to 10 business days. Military addresses or states outside the continental U.S. may take longer. Please expect longer shipping times for these addresses.

To protect your order, be sure to use protected checkout and do not toggle off Navidium Order Protection in your cart!

Get peace of mind with Navidium Order Protection which covers packages in the event that they are lost, stolen, or damaged in transit.  File a claim easily by visiting our claims page. We will get back to you within 1-2 business days.

You'll receive a refund or reshipment if your claim is approved.

You should receive tracking information once your package is in the hands of the shipping carrier. Be sure to check your junk mail. If you still do not receive tracking 72 business hours after you have placed your order, we would be happy to look into your order and provide you tracking information. Please email orders@devotionnutrition.com.

You will have tracking information once it gets into the hands of the shipping carrier. Please allow 48-72 business hours for your tracking information to update.

You either opted into our shipping protection or purchased a gift card, which is a non-tangible product and shows as fulfilled immediately upon placing your order. 

This is why you received notification of your order being 'partially delivered'.  The remainder of your order of physical products will ship soon.

Thank you.

Digital products, such as gift cards do not count towards the free shipping threshold as there is no shipping required on these items in any denomination. 

Please email orders@devotionnutrition.com and we will make the changes as soon as possible.

Once the order has been placed and processed, we cannot add the discount code. We can cancel your order, so that you may place a new one with an active code.  Please note that most discount codes are one use per customer only.

If your order has been shipped, unfortunately there is nothing we can do. We will have to arrange for the return/refund once your order has been received. If you get in touch as soon as possible and your order has not been shipped, we can always try to do what needs to be done to correct your order, or cancel and you can place a new, correct order. 

Yes. We do ship International to most countries. Please review our International Shipping Policy HERE. 

One of the reasons we sell the trial/sample packs on our website is so that customers are able to try all of our products before committing to a full size product or making a large purchase. Devotion does not accept returns on open tubs, open boxes of Flex Flavors or partial sampler packs. In certain circumstances we can accommodate returns. Please view our policy here. 

Yes! We use an encryption service to process your payment, we do not see your credit card information and we do not store it for future use.

If you have a resellers license and a tax i.d. then you qualify for wholesale. There is a link at the bottom of our home page where you can sign up. If you have any additional questions please contact wholesale@devotionnutrition.com