Canadian & International Shipping Policy
Canadian and International orders DO NOT qualify for free shipping. We do not currently ship to international P.O. Boxes.
We utilize the Zonos App to estimate duties and taxes to your shipping address, which are calculated and payable with your completed order at checkout. However, The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Devotion Nutrition has no control over these charges, nor can Devotion Nutrition predict what they may be.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate. If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.
When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our fulfillment center in an undamaged and resalable condition. A refund will be issued will be for the cost of the merchandise only. We do not refund original shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please email firstname.lastname@example.org.
DevotionNutrition.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. By ordering from DevotionNutrition.com, you agree to the policies stated above. DevotionNutrition.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
International Shipping Options
We strive to get the best shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order.
Once you place items in your cart and enter your address. You’ll be given shipping options and costs during the checkout process, after you have selected the delivery address for your order.
International Payment Methods
All DevotionNutrition.com transactions are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates.Accepted forms of payment currently include:
- Credit cards associated with Visa, MasterCard, American Express, Discover
- Debit cards associated with Visa or MasterCard
- PayPal where available
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.
Due to your country's import regulations, some products may not be available for purchase. If a product is restricted to your country, it will be noted in the shopping cart along with instructions to remove that product before you’ll be able to complete your purchase. We apologize for any inconvenience this may cause you.
While the Devotion Nutrition team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We welcome your feedback! If you find a product that should be restricted from shipping to your country, or an item that should not be restricted, please contact us with the product name and a link to the relevant policy from your local regulatory agency/authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.
We encourage package protection via Navidium Package Protection Insurance that is automatically added to your cart at checkout for a nominal fee, and covers lost, damaged or stolen in transit claims. If you do not wish to insure your package, simply uncheck the box to be personally responsible for your shipment.
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 45 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 45 days after shipment date. We are unable to process claims until this 45-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email to discuss your options.
We cannot change your delivery address after an order has been submitted. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Devotion Nutrition will inform the carrier to abandon the package and no refund will be issued.
Violation of Laws
Items sold at DevotionNutrition.com are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.
We are not able to offer refunds on products that are refused for any reason. In addition, if Devotion Nutrition is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.